Thursday, 9 May 2019

  • More than 11,000 Owners participating in the J.D. Power survey voted PEUGEOT the ‘Most Dependable Volume Brand’, ahead of key rivals
  • PEUGEOT 208 voted as the ‘Most Dependable Small Car’ by owners
  • Owners polled on all aspects of ownership between the first 12-36 months

More than 11,000 vehicle owners in the UK have voted PEUGEOT as the ‘Most Dependable Volume Brand’ in the annual J.D. Power customer satisfaction survey, with the PEUGEOT 208 also winning the ‘Most Dependable Small Car’ award, at a ceremony held at the Science Museum in London.

J.D. Power is one of the UK’s most trusted reliability surveys, with more than 11,000 owners rating their cars between the first 12-36 months of ownership.

PEUGEOT was ranked the ‘Most Dependable Volume Brand’ in the UK, beating a number of key rivals to the title. The triumph means PEUGEOT owners were most happy with their vehicles’ reliability, running costs and build quality.

In the survey, owners are asked to rate their vehicle over 177 areas split into eight categories, ranging from engine and transmission to infotainment and seat material quality. Overall dependability is determined by the lowest number of problems experienced per 100 vehicles, and PEUGEOT was rated the best, ahead of brands including Škoda and Hyundai.

The J.D. Power Vehicle Dependability Study was also split into eight vehicle segments, with the PEUGEOT 208 winning the ‘Most Dependable Small Car’ award.

PEUGEOT was handed the awards as part of the J.D. Power 2019 Award Ceremony that was held during carwow’s “accelerate live” event at the Science Museum in London on 9th May.

Mark Lendrich, Head of Research at J.D. Power Europe, said: “Long-term reliability has a direct impact on today’s sales and tomorrow’s brand loyalty. PEUGEOT did a great job in understanding the needs of its consumers, and therefore deserves to win the J.D. Power award for UK’s most dependable brand 2019, and the PEUGEOT 208 as highest rated vehicle in its segment.”

David Peel, Managing Director of PEUGEOT UK, said: “The J.D. Power survey is one of the most respected ownership surveys in the industry, so it means a lot to top the rankings not just once but twice. We’re committed to building vehicles with uncompromising quality, an instinctive driving experience and sharp design, and it’s great to see owners telling us they find all these characteristics when living with our vehicles year in year out.” 

To find more about the award-winning PEUGEOT range, visit:


Stimulating, rewarding driving, sleek design, and uncompromising quality form the brand’s pledge to its customers and help produce the emotion provided by each PEUGEOT vehicle.

Operating in around 160 countries with more than 10,000 points of sale, the brand sold more than 1,740,000 vehicles in 2018.

PEUGEOT combines exacting standards, allure and emotion with the goal of being the definitive high-end, broad-based brand with global reach.

The UK is the third largest market for PEUGEOT with its UK Headquarters located in Coventry. The UK car line-up includes the 108, 208, all-new 208, 308, all-new 508, 2008 SUV, 3008 SUV and 5008 SUV supplemented by people-carriers and a van range that includes the all-new Partner, Expert and Boxer. PEUGEOT is committed to low emission vehicles, currently selling Partner Electric and with a strategy to electrify every model in the range between 2019 and 2023.

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Jeremy Townsend, Director of Communications
M: +44 (0)7827 896480 | E:

James Parfett, Head of Communications
M: +44 (0)7802 268743 | E:

Kerry Livesey, PR Manager
T: +44 (0)2476 884212 | M: +44 (0) 7940 078848 | E:

Mason Finney, Media Relations Executive
T: +44 (0)2476 884211 | M: +44 (0) 7788 178394 | E:

Craig Morrow, Press Fleet Officer
T: +44 (0)2476 884261 | M: +44 (0) 7747 764745 | E:

For high-resolution downloadable images of the Peugeot product range, information and news stories, log onto the dedicated Peugeot Press website at:

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